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  • 15 Lal Lal Street, Golden Point, 3350
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VENDOR: Furniture World Online

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Zoe sofa bed
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Zoe sofa bed

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VENDOR: Funiture World

ZOE Double Sofa Bed | Compact Design, Maximum Utility Perfect for small spaces, the ZOE sofa bed blends comfort and functionality. Easily transforms from a stylish sofa into a cozy double bed for guests or relaxation. Key Features - Integrated...

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Riley love sofa
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Riley love sofa

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Brand New RILEY-Love Genuine Leather Sofa Set (2+3 Seater) – Modern Elegance & Ultimate Comfort!  A perfect blend of sophistication and coziness, the RILEY-Love Leather Sofa Set features a rich caramel-brown hue, supple leather texture, and a sleek minimalist design. Whether...

$3,799.00 from$3,299.00
Montauk dinning furniture
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Montauk dinning furniture

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Brand New Montauk Solid Wood Dining Table (7-Piece Set) – Natural Elegance for Your Home!  A perfect fusion of rustic charm and handcrafted quality, the Montauk Solid Wood Dining Table brings warmth and sophistication to any space. Featuring a sturdy X-shaped base, smooth...

$1,699.00 from$1,499.00
Jesey Sofa
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Jesey Sofa

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Brand New Jersey Recliner Sofa – Luxury Meets Functionality!  Upgrade your living space with the Jersey Recliner Sofa, a modern European-style masterpiece designed for comfort, elegance, and relaxation. With a spacious three-seat layout, fully adjustable reclining positions, and hidden storage features, this...

$2,399.00 from$1,999.00
Hudson Queen Bed
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Hudson Queen Bed

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HUDSON Queen Bed | Solid Wood Construction · Minimalist Aesthetic Product Highlights:1. Premium Solid Wood, Sturdy and DurableCrafted from high-quality rubberwood with thick pine slats, the frame offers solid, lasting support. No wobbling, no deformation—designed to provide long-term stability for...

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Eva sofa bed
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Eva sofa bed

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Eva sofa bed with chaise  and storage Product description It's a very nice sofa and also a very comfortable bed.Pull it open, and relatives or friends can stay over when they visit.Gas lift storage box: it's light weight and easy...

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Captain Sofa
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Captain Sofa

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Brand New CAPTAIN Recliner Sofa – Ultimate Comfort, Modern Style! Upgrade your living space with the CAPTAIN Manual Recliner Sofa, designed for total relaxation and effortless style! With its dual reclining function, central storage armrest, and premium cushioning, this sofa is the...

$1,699.00 from$1,499.00
Beline sofa
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Beline sofa

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Brand New Beline Corner Sofa – Where Style Meets Comfort!  A modern minimalist masterpiece, the Beline Corner Sofa blends elegance, coziness, and a refreshing blue tone that transforms your living space. Designed for those who love a clean aesthetic, superior comfort, and...

$1,799.00 from$1,599.00
Augusta king bed
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Augusta king bed

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Brand New Augusta King Bed – the perfect blend of style and functionality! ️✨ Product Features & Dimensions ✅ King Size Comfort – Spacious 183 cm x 203 cm mattress size✅ Solid Wood Construction – Premium quality wood for durability✅ Elegant Design – Modern aesthetic...

$1,159.00 from$999.00
Armande Sofa
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Armande Sofa

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Armander 4 seater chaise Product description Dimensions Width,Length ,Height: (76W/Chaise 153L)*238cm L*86 cm H Cleaning Remove any spills immediately. Use a mild detergent to gently remove any loose soilage. Do not scrub with a stiff brush. Use a clean cloth...

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Customer Services

Call Us: 04-3499-8188

15 Lal Lal Street, Golden Point, 3350

Mon-Fri: 10:00 am - 5:00 pm
Sat: 10:00 am - 5:30 pm
Sun: 10:00 am - 5:30 pm

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LOCAL DELIVERY & WAREHOUSE PICKUP POLICY

 

1. Local Free Delivery Zone 

Our standard delivery service is complimentary (Free) for all addresses within a 30-kilometer radius of our Ballarat warehouse (15 Lal Lal Street, Golden Point, VIC 3350).

Cost: Free (Complimentary Delivery)

Coverage: All orders delivered within the 30km zone.

 

2. Areas Requiring Custom Quote 

For delivery to addresses exceeding the 30-kilometer radius, we require a custom shipping quote.

Process: Please contact our customer service team at 04-3499-8188 before placing your order to obtain an accurate quote and delivery timeline.

Please note: Orders placed without prior quote approval for areas outside the 30km zone may be contacted for payment adjustment or cancellation.

 

3. Delivery Process & Timing

Scheduling: Our logistics team will contact you within 1-2 business days after your order to schedule your delivery.

Timeframe: We aim to complete deliveries within 5-7 business days, depending on product availability and scheduling.

 

4. Warehouse Pickup (Click & Collect)

You may choose to pick up your order free of charge directly from our warehouse.

Location: 15 Lal Lal Street, Golden Point, VIC 3350.

Cost: Free.

Process: Please wait for a "Ready for Pickup" confirmation email before visiting the warehouse.

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LOCAL DELIVERY & WAREHOUSE PICKUP POLICY

 

1. Local Free Delivery Zone 

Our standard delivery service is complimentary (Free) for all addresses within a 30-kilometer radius of our Ballarat warehouse (15 Lal Lal Street, Golden Point, VIC 3350).

Cost: Free (Complimentary Delivery)

Coverage: All orders delivered within the 30km zone.

 

2. Areas Requiring Custom Quote 

For delivery to addresses exceeding the 30-kilometer radius, we require a custom shipping quote.

Process: Please contact our customer service team at 04-3499-8188 before placing your order to obtain an accurate quote and delivery timeline.

Please note: Orders placed without prior quote approval for areas outside the 30km zone may be contacted for payment adjustment or cancellation.

 

3. Delivery Process & Timing

Scheduling: Our logistics team will contact you within 1-2 business days after your order to schedule your delivery.

Timeframe: We aim to complete deliveries within 5-7 business days, depending on product availability and scheduling.

 

4. Warehouse Pickup (Click & Collect)

You may choose to pick up your order free of charge directly from our warehouse.

Location: 15 Lal Lal Street, Golden Point, VIC 3350.

Cost: Free.

Process: Please wait for a "Ready for Pickup" confirmation email before visiting the warehouse.

1. 30-Day Return Window 

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return if you change your mind.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original, unopened packaging. You will also need the receipt or proof of purchase.

Please Note: This policy operates in addition to and does not exclude your rights under the Australian Consumer Law (ACL).

 

2. Starting a Return 

To start a return, please contact us at [info@furnitureworldonline.com.au ].

If your return is accepted, we will provide you with a return logistics arrangement and instructions on how and where your item will be picked up. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [info@furnitureworldonline.com.au ].

 

3. Return Shipping Costs

For large furniture items:

  • Damaged/Defective Items: If the item is defective or damaged upon arrival, Furniture World will cover all costs associated with the return and replacement.

  • Change of Mind Returns: For all non-faulty returns (i.e., you change your mind, ordered the wrong size, etc.), the customer is responsible for arranging and paying the associated large item return logistics fees. These fees will be deducted from your final refund amount.

Returns must be sent to the following address: [15 Lal Lal Street, Golden Point, 3352].

 

4. Exceptions / Non-Returnable Items 

The following items cannot be returned:

  • Custom Products: Items that are special orders or have been personalized (e.g., custom fabric choices, specific finishes).

  • Assembled Furniture: Any furniture item that has been fully assembled or installed, or shows clear signs of use, misuse, or wear and tear.

  • Opened Mattresses & Bedding: For hygiene reasons, we cannot accept returns on mattresses or mattress protectors that have been removed from their original sealed packaging.

  • Clearance/Sale Items: Unfortunately, we cannot accept returns on sale items, final clearance items, or gift cards.

5. Damages and Issues 

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and arrange a replacement or refund under the Australian Consumer Law.

 

6. Exchanges 

The fastest way to ensure you get what you want is to return the item you have (following the above process), and once the return is accepted, make a separate purchase for the new item.

 

7. Refunds 

We will notify you once we’ve received and inspected your return. If the refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at [info@furnitureworldonline.com.au ] for assistance.

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